Question 1

My order hasn't arrived yet, is there an update?

Accepted Answer

Hi there! You can check your tracking number to see where your package is at. Mail carriers are doing the best they can so we appreciate your patience. If your package is running really late or missing, please contact us so we can get it sorted out.

Question 2

How long is your shipping time?

Accepted Answer

We strive to process our orders as quickly as  possible and ship our products out in a span of one week depending on product availability. Once your package is shipped, delivery times are out of our control. We appreciate your patience and we guarantee the happy mail is worth the wait!

Question 3

Do you offer custom products?

Accepted Answer

Yes we do! We offer a range of custom creative services from custom paintings to wedding stationery. Please reach out to us via our contact form for any custom inquiries and we'll get back to you as soon as possible!

Question 4

What products do you offer at Modern Meliora?

Accepted Answer

At Modern Meliora, we offer an array of hand-painted accessories, custom paintings, art prints, stationery, and personalized wedding stationery.

Question 5

What materials are used to make your earrings?

Accepted Answer

Our earrings are meticulously crafted from polymer clay and hand-painted, making each piece a unique work of art.

Question 6

How do I care for my hand-painted earrings?

Accepted Answer

Caring for your hand-painted earrings is simple - they can be gently cleaned with a soft cloth.

Question 7

What is your return and refund policy?

Accepted Answer

We do not accept returns unless the product is damaged during delivery. In case of such an event, we can either refund your payment or send out a new product.

Question 8

What is your shipping policy?

Accepted Answer

We use standard first-class mail shipping from USPS for smaller items, while larger items may be shipped through USPS or UPS. Items priced over $100 are insured automatically, or the customer can choose to insure their purchase during check-out.

Question 9

Can I have a personalized painting made?

Accepted Answer

Absolutely! We offer a custom painting service where we can create a unique painting just for you. You can share details about what you envision via our contact form and we can discuss further in a complimentary consultation.

Question 10

How long does it take to create a custom painting?

Accepted Answer

Creating a custom painting is a meticulous process that requires at least 2-3 weeks before the artwork is ready for shipping.

Question 11

How did Modern Meliora start creating wedding stationery?

Accepted Answer

Our journey into creating wedding stationery was inspired by the experience of planning and crafting personalized stationery for our own wedding. This sparked the desire to help other couples achieve the wedding stationery of their dreams.

Question 12

What are the different wedding stationery packages you offer?

Accepted Answer

We offer three tiers of wedding stationery packages: Platinum Petals Package (highest tier), Golden Gardenia Package (middle tier), and Silver Blossom Package (lowest tier). We also provide À La Carte services for couples wanting one or a few items.

Question 13

How do you ensure my personal data is safe?

Accepted Answer

At Modern Meliora, we value your privacy and have implemented security measures to protect your data. We do not sell, trade, or transfer your personal information to outside parties, and we only use your information for processing orders and communicating with you.

Frequently Asked Questions

Art Stationery
HANDCRAFTED GOODS

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Frequently Asked Questions

Art Stationery HANDCRAFTED GOODS

JOIN OUR EMAIL LIST!

Art Stationery
HANDCRAFTED GOODS