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Frequently Asked Questions

Find Your Answers Here

  • My order hasn't arrived yet, is there an update?
    Hi there! You can check your tracking number to see where your package is at. Mail carriers are doing the best they can so we appreciate your patience. If your package is running really late or missing, please contact us so we can get it sorted out.
  • How long is your shipping time?
    We strive to process our orders as quickly as possible and ship our products out in a span of one week depending on product availability. Once your package is shipped, delivery times are out of our control. We appreciate your patience and we guarantee the happy mail is worth the wait!
  • Do you offer custom products?
    Yes we do! We offer a range of custom creative services from custom paintings to wedding stationery. Please reach out to us via our contact form for any custom inquiries and we'll get back to you as soon as possible!
  • What products do you offer at Modern Meliora?
    At Modern Meliora, we offer an array of hand-painted accessories, custom paintings, art prints, stationery, and personalized wedding stationery.
  • What materials are used to make your earrings?
    Our earrings are meticulously crafted from polymer clay and hand-painted, making each piece a unique work of art.
  • How do I care for my hand-painted earrings?
    Caring for your hand-painted earrings is simple - they can be gently cleaned with a soft cloth.
  • What is your return and refund policy?
    We do not accept returns unless the product is damaged during delivery. In case of such an event, we can either refund your payment or send out a new product.
  • What is your shipping policy?
    We use standard first-class mail shipping from USPS for smaller items, while larger items may be shipped through USPS or UPS. Items priced over $100 are insured automatically, or the customer can choose to insure their purchase during check-out.
  • Can I have a personalized painting made?
    Absolutely! We offer a custom painting service where we can create a unique painting just for you. You can share details about what you envision via our contact form and we can discuss further in a complimentary consultation.
  • How long does it take to create a custom painting?
    Creating a custom painting is a meticulous process that requires at least 2-3 weeks before the artwork is ready for shipping.
  • How did Modern Meliora start creating wedding stationery?
    Our journey into creating wedding stationery was inspired by the experience of planning and crafting personalized stationery for our own wedding. This sparked the desire to help other couples achieve the wedding stationery of their dreams.
  • What are the different wedding stationery packages you offer?
    We offer three tiers of wedding stationery packages: Platinum Petals Package (highest tier), Golden Gardenia Package (middle tier), and Silver Blossom Package (lowest tier). We also provide À La Carte services for couples wanting one or a few items.
  • How do you ensure my personal data is safe?
    At Modern Meliora, we value your privacy and have implemented security measures to protect your data. We do not sell, trade, or transfer your personal information to outside parties, and we only use your information for processing orders and communicating with you.
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